A messenger bot is simply a piece of program that utilizes artificial intelligence (AI) to chat with clients. Simply put, these programs know what's being asked and can therefore formulate a relevant response in a completely human manner. As you'll discover, automated robots have the capacity to completely revolutionize the face of sales, customer service, and marketing as we know it and for much better. If you're interested in harnessing the power of the Facebook Messenger Bot, then read on.
If you own a business that sells anything through the internet, you've probably already heard about Messenger Bot. But what's it all about? Essentially, it's an automated software program that can provide a customer service assistant to your website. This way, your customers don't have to call or e-mail you anymore, and your staff has more time to focus on more important matters. But how does this work?
To begin with, your sales team will no longer need to be on hand to provide direct customer support. Instead, you can let Messenger Bot takes care of everything for you. It can answer any of your customers' queries instantly, and give them useful information that they can use. Additionally, your customer database will be automatically updated with new additions or even lost customers, allowing you to quickly reach those who are most likely to purchase from you.
As a matter of fact, Messenger Bot is so advanced that it can even identify which Facebook friends are most likely to buy from you. In other words, Messenger Bot can help you target your advertisements based on a certain set of criteria. Say, you have a number of Facebook friends who have shown an interest in purchasing medical equipment, but there is no such thing as an official medical equipment store in your city. With the help of Messenger Bot, you can find these people and encourage them to buy products from you.
In addition, Messenger Bot also integrates with two popular social networking sites, namely, Facebook and Twitter. Its integration with Sephora, an ecommerce shopping site, lets you update your prices and product listings from your smartphone without having to log in to a separate web portal. This allows you to do everything from posting photos to updating your status. On the flip side, it also integrates with Hootsuite, which lets you post new products to your social media accounts and track user reviews.
With this latest addition to Messenger Bot, one can now enjoy a number of advantages. First, it allows you to manage your customer service record from anywhere. For example, if you are out on vacation and a customer questions about your services, you can simply make a few phone calls to Messenger Bot and update your status. If a friend wants to know if your pizza shop is open or closed, all you have to do is log in to Messenger Bot and tell them. If you are away on business, you can set reminders for your friends and family to check in with your business on a regular basis.
Moreover, it has a number of features that will help you run your bot in a more efficient manner. It uses a chattel to streamline the process of answering customer questions and posting your responses to your social media accounts, such as Facebook, Twitter, etc. Furthermore, it learns from your existing conversations and recommends messages that get a lot of attention from your customers. The chatbot also informs you of conversations that turn out to be hostile and difficult, so you can use the built-in bot security features to prevent others from tampering with your conversations.
Facebook Messenger Bot will be a big help to your business as long as you make sure that your customers can easily access it and your customer care representatives can answer any questions that they may have. The other aspect you need to consider is the fact that messenger bots will not work if your website is down. Since most people would prefer to use the app to do transactions online, having an app for people to use while they are online will not only give you more exposure, but you will have more sales. You can optimize the bot by using the latest image and video chatting technologies, and you should be able to increase your sales and build more contacts.